INHOUSE AUDIOVISUAL POLICES

All tradename/trademarks are the properties of their respective owners.
Due to changing market forces and other extenuating circumstances that affect product availability and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors and omissions. We reserve the right to make changes and corrections to prices, products and specifications without notice.
Images displayed on this web site should be regarded as illustrative and informational purpose only.The actual products may not be identical to the images.
Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products we carry may not be identical as the contents contained in the links. If unsure, please contact our sales team.

TERMS, CONDITIONS AND AGREEMENT OF SALE
Please read them carefully:
The use of this site is governed by the TERMS, CONDITIONS AND AGREEMENT OF SALE set forth below. Your use of this site or purchase from Inhouse Audio Visual indicates your acceptance of these terms and conditions.
Inhouse Audio Visual reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.
Inhouse Audio Visual is the service provider; it is also referred to as "Inhouse AV", "us" and "we".
Customer is the person or organisation who purchases or seeks services from Inhouse Audio Visual; it is also referred to as "you".
Placing order: We do not ship overseas.
All orders placed are subject to confirmation and acceptance by Inhouse Audio Visual, this includes the pre-paid orders, eg. Payment made by, deposit etc.
Inhouse Audio Visual may vary prices for received orders in the event of price changes or mistakes made by suppliers. In the case of price increase, you may cancel the order by giving notice to Inhouse Audio Visual, which must be received within seven days of the price increase notification.
To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible. Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Other ordering methods include E-mailing our sales or submitting order by fax. For some organisations where a purchase order is necessary, we still encourage the orders to be placed on-line and followed by a summarised purchase order.
Despite our web site being directly connected to our inventory system, quantity in stock displayed on our web site should be considered as a guide only. Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site.
Please understand we do not operate a shop front. All prices listed on the web site are for internet mail orders only. A 5% surcharge (start from 1st March 2003) will apply to any walk-in customer who has not placed an order on-line prior to the pick-up of that order. Local customers can avoid this surcharge by placing the order on-line and wait for our Ready for Pick up E-mail. Our warehouse pick up time is between 10am and 5pm Monday to Friday. Customers who visit us outside this time frame may not receive proper service due to our commitment to mail order despatching.
Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
Cancellations may be communicated by telephone, email or Fax. Saturdays, Sundays and holidays by E-mail or Fax only.
Cancellations for assembled system orders will incur a 10% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts.
Cancellation for specially ordered items will also attract a 10% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.

Payment:
For on-line orders, accepted payments include credit cards (Visa/ Master card/Bankcard) Direct Deposit or Bank Transfer. Payment can also be made for on-line orders by sending us a cheque or money order.
Despatching of goods where the payment terms selected is by pre-payment, is subject to fund clearance. This includes Direct Deposits, Payment by Cheque etc.
We request a non-refundable, 10% deposit for any computer systems built by Inhouse Audio Visual. We may also request a 10% non-refundable deposit for rare items we have to specifically order in.
For pick up order, payment can be made by accepted credit cards, Direct Bank Deposit, Cash, Money Order, Cheque (this must be approved by Inhouse Audio Visual and appropriate identification provided). Cash deposit and funds transfer requires overnight for the fund to be cleared. Cheque deposit will take 3 or 4 days to be cleared.
Please make your cheque or money order payable to: Inhouse Audio Visual
We do not charge your credit card until the goods are ready to be shipped or picked up.
When doing a direct fund transfer or direct deposit into our account, please include the Net Order ID as the deposit Reference. It is also required for a deposit slip to be sent to us by fax ( 97478727)or E-mail inhouse_av@optusnet.com.au(scanned / photocopied).

The title of the goods supplied does not pass to the customer from Inhouse Audio Visual until the full amount is paid to Inhouse Audio Visual
Shipping:
We do not ship to PO Boxes.
We do not ship to third party addresses unless that address is known and can be verified by Inhouse Audio Visual.
Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Inhouse Audio Visual will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.

Return and refund:
There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.
Returns for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 10% of the purchase price will be deducted. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for installation etc. Please refer to the warranty section for refund procedures regarding Dead On Arrival goods.
Any incorrect, missing or damaged items received must be reported to Inhouse Audio Visual within 24 hours of you receiving the delivery. This can only be done by E-mail, Fax or Phone.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
Inhouse Audio Visual owns the title of any extra goods shipped with your order that have been despatched in error.

Warranty claims
All goods sold by Inhouse Audio Visual come with a one-year back to base manufacturer warranty, unless otherwise stated in item description.
Inhouse Audio Visual is responsible for the handling of most products’ warranty processes. Warrantees for individual parts we sell are provided by the manufacturers, not Inhouse Audio Visual .
Warranty only covers the item(s) sold by Inhouse Audio Visual. Warranty does not cover any other equipment used in conjunction with the item(s) sold by Inhouse Audio Visual.
Inhouse Audio Visual does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers. Most of the monitors, printers, notebooks etc are covered by direct manufacturer warranty.
A sellect few items may carry an overseas manufacturers warranty, if one of these item develops a fault there may be a delay of up to six weeks for the replacement or repair of the item that was supplied to us from one of our off shore suppliers.
DOA (Dead on arrival) items are eligible for refund or an instant replacement from our stock. DOA items must be reported within 7 days from the time you receive your goods. Failure to report a DOA item within 7 days will result in you not being able to claim the item as a DOA.
Customers must request a RA (Return Authorisation) number prior to returning any merchandise to .Inhouse Audio Visual RA number is deemed effective for only 10 days including the day of issue. RA number can be obtained by E-mailing our support, or by phone call. RA number are only issued when we consider the item is in fact faulty from the descriptions provided by the customer.
A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Inhouse Audio Visual to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Inhouse Audio Visual also reserves the right to charge the labour cost for examining these goods where no fault was found.
All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.
Inhouse Audio Visual is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service.
Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.
Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.
Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Inhouse Audio Visual . Inhouse Audio Visual is not responsible for any parcel missing in transit, on its return back to Inhouse Audio Visual .
Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.
Warranty turnaround time
Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier’s own test and replacement/repair, and the shipping back to us.
We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. Inhouse Audio Visual is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.
If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised game party etc, you should consider purchasing it from a provider that offers instant replacement.

Terms & conditions of hire

Definitions

'Equipment' means the items hired out by the Owner to the Hirer. 'Hirer' means any person who requests the Owner to hire Equipment to it, including its employees and agents. “Owner” means Inhouse Audio Visual, its employees and agents. 'Terms' means these terms and conditions.

Terms of Payment

The Hirer agrees to pay the Owner's hire charge and any other charges, including charges for loss, damage and repairs or any tax, GST, duty, levy, or other expenses paid or payable by the Owner. If not otherwise specified by the owner in writing all hiring charges including taxes and duties are to be paid prior to delivery of the equipment. Subsequent charges for loss, damage, repairs or other expenses are to be paid within seven days of the relevant invoice. The Hirer agrees to pay any expenses incurred or loss suffered by the Owner as a result of breach by the Hirer of its obligations pursuant to these Terms (including legal costs on a solicitor-client basis). The Hirer acknowledges and agrees that the Owner may pay a rebate, commission or other financial benefit to event organizers or like suppliers in connection with the hiring of the Equipment to the Hirer.

Termination of Hire

The Owner may terminate the hire at any time. The Hirer shall have no claims for such termination. The Hirer may terminate the hire of the Equipment by: (a) returning the Equipment to the Owner during normal working hours; or (b) notifying the Owner that the Equipment is ready for collection, provided that the Hirer keeps the Equipment safe until collection. Upon termination of hire, the Owner is entitled to take possession of the Equipment immediately and for this purpose the Hirer irrevocably appoints the Owner as his agent and authorizes the Owner to: (i) enter upon any land or premises upon which the Equipment is situated or where the Owner has any reason to believe that the Equipment may be situated; (ii) remove the Equipment whether or not it is affixed to the land or premises, connected to property or equipment not owned by the Owner, in use by the Hirer or any other person or containing property not owned by the Owner. If the Equipment is not finally returned or ready for pick-up by the Owner at the expiration or termination of the hire period the Hirer shall pay an additional charge of 100% the daily rate for every additional day or part thereof that the Equipment is retained by the Hirer unless otherwise specified by the Owner.

The Hirer’s Obligations

The Hirer will: (a) bear responsibility for the Equipment hired from the time of its delivery until collection by or return to the Owner; (b) upon installation, delivery or collection of the Equipment immediately examine the Equipment to satisfy itself as to its condition and suitability and fitness for the purpose to which it requires the Equipment. In accepting the Equipment the Hirer acknowledges that it has duly examined the Equipment and has satisfied itself as required. The Hirer acknowledges that it has not in any way relied upon the skill or judgement or any representation made by or on behalf of the Owner in respect of the Equipment, its purpose, suitability or performance. Should the Hirer alter its installation or delivery requirements prior to, during, or after installation or delivery, the Hirer is liable for all extra costs of the Owner’s employees and cartage; (c) assume the risk of and indemnify and hold the Owner harmless from and against any and all property damage and personal injury resulting from: (i) the use of the Equipment; (ii) contact with underground cables, pipes, services or other obstructions; (iii) all necessary surface repairs. (d) use the Equipment in a proper, safe and prudent manner and only for the purpose and capacity for which is was designed. (e) ensure all Equipment is returned or ready for collection by the Owner’s driver, in a clean, dry and properly packed condition and if being collected, is readily accessible. The Hirer will pay for all cleaning or drying costs and for any damage resulting from not properly drying, cleaning and/or packing the Equipment.